Refund policy

If for any reason the product you purchased is not suitable you may return it to us without any hassle once the following criteria is reached.

Goods remain the property of the customer until received back in our location and checked.  Therefore it is very important that all returns are packaged in such a way that they will not be damaged in transit.  Any items which are returned damaged or unfit for resale will be refused for refunds and will remain the property of the customer. 

Goods can be returned via any courier of your choosing or by drop off at our location.  

(Please note drop off returns will be refunded via our website and no returns will be in the form of cash)

The following terms apply:

• Goods must be returned within 20 days of receipt.
• Goods must be returned in original packaging, in new condition with any labels still attached.
• Items which have been assembled cannot be returned.
• The original receipt and a note of reason for return must be returned with the goods.
• Orders which qualified for free shipping will have the shipping cost deducted from any refunds.
• Goods listed in our Special Offers or Clearance sections are non-refundable but may be exchanged for other items from our website and only our website. 
• Returns must be approved by Farm Toyz staff prior to returning.
• Shipping costs are non-refundable.
• Media or Software cannot be returned once open
• Electrical items are non returnable - this includes batteries, chargers, motors, gear shifters, swtcihes etc. 

We offer an extended returns policy until January 20th for Christmas shopping.  This applies to orders placed after December  15th.